Refund Policy

Our commitment to fair and transparent billing

Last updated: October 14, 2026

1. Overview

Revel Enterprise is committed to fair and transparent billing. This Refund Policy explains when and how refunds are issued for payments made through our website or services. It applies to all services purchased from Revel Enterprise, including web/software development, EdTech solutions, and student recruitment processing via Balkan Apply.

2. Scope

This policy applies to payments made via our payment page using Flutterwave. It does not cover fees charged directly by partner universities or third-party institutions, which are governed by their own policies.

3. Eligibility for a Refund

You were charged twice for the same transaction (duplicate payment)
You were charged but no service was initiated due to an error on our side
You submitted a written cancellation request before work on your project began
The service delivered does not materially match what was agreed in writing

4. Non-Refundable Situations

Custom development work that has already commenced or been delivered
Application, processing, or admission-related fees already forwarded to or consumed by a partner university
Third-party charges such as bank fees, Flutterwave processing fees, or currency conversion charges
Requests made more than 30 days after the original payment date
Services suspended or terminated due to a breach of our Terms & Conditions

5. Cancellation Before Work Begins

If you cancel a project before any work has commenced, you are entitled to a full refund minus any non-recoverable third-party transaction fees. Written notice must be sent to info@revel-enterprise.com.ng.

6. How to Request a Refund

To request a refund, send an email to info@revel-enterprise.com.ng with the following details:

Your full name and email address used at checkout
Flutterwave transaction reference or transaction ID
Date and amount of payment
Reason for the refund request

We will acknowledge your request within 2 business days and provide a decision within 7 business days.

7. Processing Time

Approved refunds are processed back to the original payment method. Depending on your bank or card issuer, funds may take between 5 and 15 business days to reflect in your account.

8. Failed or Duplicate Transactions

If your payment failed but your account was debited, or you were charged twice, contact us immediately with your transaction reference. We will work with Flutterwave to reverse the charge. Reversals typically complete within 7–14 business days.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Unwarranted chargebacks may result in suspension of your access to our services. If a chargeback is filed, we will cooperate fully with Flutterwave and your bank to resolve the matter.

10. Balkan Apply Fees

Application and processing fees paid through Balkan Apply cover document vetting, application handling, and coordination with partner universities. Once an application has been submitted to a university, the processing portion of the fee becomes non-refundable. Any university tuition or administrative fees are handled separately by the institution.

11. Changes to This Policy

We may update this Refund Policy from time to time. The revised version will be posted here with a new "Last updated" date.